Legal
Privacy Policy
Last updated 19 July 2026
We don't sell your personal data. We don't run ads. We don't build a profile of you. This page explains what we collect, why, and what you can ask us to do about it — in plain language.
1. Who we are
2. What we collect
Things you give us
Your name and email address, so we can deliver your report.
Your mobile number, if you choose to add it (optional).
The property address and any tenancy reference (such as an Ejari number) you choose to enter.
Your move-in or move-out date and property type.
The photographs you capture, plus any titles, notes, condition tags and severity ratings you add.
Whether you opted in to marketing emails.
Things we record automatically
Basic technical data — your IP address, browser type, and the time of each action — used for security, fraud prevention, and to record your consent.
EXIF metadata inside your photographs, including when a photo was taken and, where present, GPS coordinates and camera model — used to make the report tamper-evident.
A SHA-256 checksum of each photograph, computed on our servers, so the report can show the file hasn't been altered after upload.
Payment
Card payments are handled by our payment partner, Stripe. We never see or store your full card number — only a transaction reference so we can reconcile the payment.
What we don't collect
No advertising identifiers, no behavioural tracking, no third-party analytics that follow you across sites. We don't ask for Emirates ID, passport or visa details — please don't send them to us.
3. Where your inspection is stored
4. How we use it
To deliver the service — generate your report, email it to you, and store it so you can re-download it.
To take payment — process and reconcile your purchase through Stripe.
To support you — answer your questions and resolve any issue.
To protect the service — detect fraud, abuse and unauthorised access.
To meet our obligations under UAE law — including tax record-keeping, and responding to lawful requests from authorities.
To send you marketing — only if you have explicitly opted in. You can withdraw that consent at any time, without losing access to the service, by replying to any email from us or writing to support@rentsnagr.ae.
5. Our legal basis
6. Who we share it with
Supabase — database records and your photograph and report files.
Stripe — payment processing.
Resend — sending your report and receipts by email.
Vercel — application hosting and request logging.
We do not sell your personal data and we do not share it with advertising networks. We never share your inspection with your landlord, tenant, agent or anyone else — sending the report to the other party is your decision and your action. We may disclose data where UAE law, a court order, or a valid request from a government authority requires it.
7. International transfers
8. How long we keep it
Your report and its photographs are kept so you can re-access them as evidence in a future dispute. You can ask us to delete them at any time (see Your rights below).
Payment and invoice records are kept for at least 5 years, because UAE tax and accounting law requires it.
Marketing-consent records (the IP address and time you opted in) are kept while we email you, and for 12 months after you unsubscribe.
Abandoned sessions that never result in a paid report are deleted automatically after 7 days.
9. Your rights
tell you what personal data we hold about you;
correct anything inaccurate or incomplete;
delete it (this also removes your report), subject to records we must keep for tax or legal reasons;
give you a copy in a portable format;
restrict or object to a particular use, or pause it while a dispute is resolved;
withdraw a consent you previously gave.
Email support@rentsnagr.ae with the subject line “Privacy Request” and your order reference. We respond within 30 days, at no charge unless a request is repetitive or excessive (in which case we'll tell you the cost first). You can also lodge a complaint with the UAE Data Office.