Legal
Terms of Service
Last updated 19 July 2026
1. Who we are
2. Accepting these terms
3. What RentSnagr does
The Report is a record of what you photographed and when. It is not a legal opinion, a valuation, a structural survey, or advice of any kind. Whether any landlord, agent, rental committee or court accepts a RentSnagr Report as evidence is entirely up to them, and we make no promise either way. We may change, pause or withdraw parts of the service; where a change materially affects you, we'll give reasonable notice.
4. Photo verification and what it means
Captured in app — taken through the RentSnagr camera, with the time and location recorded at the moment of capture.
Imported — taken elsewhere and added afterwards. Where the file carries EXIF metadata we show it; where it doesn't, or where it may have been edited, we say so.
We don't claim a captured photo is impossible to falsify — only that its metadata was recorded by us at the time of capture, and that the Report includes a checksum you can use to show the file hasn't changed since. You are responsible for the accuracy of what you document: photographing the right unit, covering the areas that matter, and not leaving out damage you know about.
5. Accounts
6. Pricing and payment
A tenant report is a flat 49 AED per session, for apartments and villas alike, payable in advance. Prices are shown in UAE Dirhams and include any applicable VAT unless stated otherwise.
Agent inspections are AED 79 per report (Pay As You Go), charged at submission. Agents can instead subscribe to Agent Pro at AED 499 per month, which includes 10 reports a month. Teams and high-volume property managers who need more should contact us for an agency contract.
Landlord self-inspections (a landlord documenting a property they own) are free for up to 3 active properties; beyond that, additional properties are charged at the flat AED 49 rate — never at agent rates. Read-only review access is free.
Payments are processed by our partner Stripe(by card). We don't see or store your card details, and Stripe's own terms apply to the payment itself. Your report becomes available once payment clears.
Prices may change; the price that applies is the one shown at checkout at the time of purchase (for per-report charges) or stated in your active subscription at the start of the billing period (for monthly plans).
Refunds.If the service fails on our side — the report doesn't generate, or comes out materially corrupted — tell us within 14 days and we'll re-issue it or refund you. We don't refund a correctly generated report because you were unhappy with the outcome of a deposit dispute, because the other party rejected it, or because you changed your mind after downloading it.
7. Your content
You confirm you have the right to photograph the property and its contents, and any permission required from the occupier, owner or agent. Don't photograph people without their knowledge, and don't photograph another tenant's belongings without a reason connected to the inspection.
8. Things you must not do
create a report you know to be false, staged or misleading;
misrepresent when photographs were taken, or alter recorded timestamps or location data;
sign, or cause to be signed, a report in someone else's name without their authority;
document a property you have no right of access to;
copy, scrape, decompile or resell the platform;
interfere with the security of the service or another user's data;
do anything unlawful under UAE law.
Fabricating documentary evidence for a tenancy dispute is a serious matter. We may terminate access immediately for any breach of this section, and we will cooperate with authorities where the law requires it.
9. What we're not responsible for
To the fullest extent UAE law allows, our total liability to you for any claim connected with the service is limited to the amount you paid us for the report or service the claim relates to. We are not liable for indirect or consequential loss — including, without limitation, a deposit you didn't recover, a claim you lost or couldn't bring, a deadline you missed, rent or relocation costs, or any decision you took relying on a report. Nothing here excludes liability that cannot lawfully be excluded.